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    Press

    [20/05/2015]

    SCHNEIDER ELECTRIC LAUNCHES NEW CUSTOMER CARE APP TO DELIVER BEST-IN-CLASS CUSTOMER SERVICE

    Cairo – May 20, 2015 — As a part of its continuing efforts to provide world-class service, Schneider Electric has just launched an app that puts 24/7 support at customers’ fingertips.
    The new Customer Care by Schneider Electric app gives customers convenient access to expert support. With 24/7 online self-service features, in-depth information is available at all times. On top of that, the app makes it easier than ever to contact a Schneider Electric representative.

    Self-service features

    Customers can use the app to access FAQs and technical documentation for products via a quick search function or by scanning a QR code. Customers can also find technical courses and register products using the app. MySE registered customers in selected countries can find pricing and availability information as well as track orders.

    Connecting to Schneider Electric

    When self-service isn’t enough, the Customer Care by Schneider Electric app provides easy access to expert assistance. Customers can connect directly to a Customer Care Center via a “one-touch” or via email.

    An ongoing journey

    The Customer Care by Schneider Electric app is the latest expression of Schneider Electric’s dedication to providing the best customer service. Designed for iOSTM and AndroidTM devices, the app is available in 11 languages at launch, with plans to include other languages and functionalities, in the future.

    The Customer Care by Schneider Electric app in now available for free on Google PlayTM and the Apple App StoreSM.