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What are the different Vijeo Citect Support types?

Here below are the different Support Levels for Vijeo Citect:

arrw Upgrade Subscription

Access to version upgrades for 12 month period only.

arrw Silver Support

The Silver Maintenance and Support Agreement provides telephone support during normal business hours and access to online support tools including e-mail and live chat. Product upgrades are not included.

arrw Gold Support

The Gold Maintenance and Support Agreement is our standard support platform, providing a formal structure of application software support services. A range of direct and self-help technical assistance options allow you to maintain optimum performance from your SCADA, MES or Historian software, whilst automatic product updates keep you at the forefront of technological advancements.

arrw GoldPlus Support

The GoldPlus Maintenance and Support Agreement is a 24/7 extension to the Gold Support service and is differentiated by enhanced response and escalation commitments.

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